AISAP Medical is a fast-growing health tech startup on a mission to revolutionize the world of point-of-care ultrasound using ground breaking AI technology. We are passionate about delivering exceptional value to our clients in the healthcare space and believe in creating meaningful partnerships with our customers while fostering a culture of excellence, collaboration, and innovation.
Job Overview
We are seeking a dynamic and empathetic Customer Success Manager (CSM) to join our Boston-based team. The ideal candidate will have a strong background in customer success or account management, preferably within the health tech, digital health, or healthcare technology sectors. You will be responsible for building trusted relationships with our clients, ensuring their success with AISAP’s solutions, and acting as their advocate internally.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of clients, ensuring a seamless onboarding experience and ongoing support.
- Understand clients’ business needs and objectives to maximize their success with AISAP’s platform.
- Conduct regular check-ins, business reviews, and proactive outreach to drive client satisfaction and retention.
- Collaborate closely with sales, product, and support teams to resolve client issues and champion client feedback.
- Identify opportunities for account growth, upsell, and expansion.
- Track client health metrics and develop strategies to mitigate churn.
- Help create and refine customer success processes and documentation as AISAP continues to scale.
Qualifications
- 3–5 years of experience in customer success, account management, or client-facing roles, preferably in health tech, healthcare SaaS, or digital health environments.
- Strong understanding of healthcare workflows, health systems, or patient engagement platforms is highly desirable.
- Excellent interpersonal, communication, and problem-solving skills.
- Proven ability to manage multiple accounts and projects with strong attention to detail.
- Comfortable working in a fast-paced, evolving startup environment.
- Bachelor’s degree or equivalent experience.